Your dad is having an issue with the computer at home but in spite of giving him instructions for an hour, he can’t seem to fix the issue. One way to make sure he’s actually following the steps you’re dictating over the phone would be to use his phone as a webcam to quickly look at the screen, but an even better option would be to just take over his computer from your phone or tablet, and resolve things yourself over the Internet. How do you do that? That’s where we step in. Read on:
The first thing that’s needed is a little foresight. Download and install TeamViewer on your parents’ computer now, and on your smartphone or tablet too. TeamViewer is free for personal use on Windows, Mac, Linux, iOS, Android, Windows Phone and BlackBerry, and you can find the download links for all these platforms on the TeamViewer page.
Make sure both the computer and the phone are connected to the Internet.
Open TeamViewer on the computer.
Note down the ID and password that’s displayed in TeamViewer – or have someone tell it to you on phone.
Fire up TeamViewer on the smartphone or tablet.
Enter the ID and password you noted down earlier in the smartphone/ tablet TeamViewer app.
Tap Remote Control.
Now you’ll see the computer’s screen on your phone or tablet. You can control it easily now.
TeamViewer works across the Internet, and not just when the two machines are connected to the same network, so you can now troubleshoot problems on your parents’ computer right from office, or if you’ve installed the program on your home desktop, you can access your files and send those emails you were supposed to have saved to your laptop. You can tap on the screen to simulate a mouse-click, and if you tap on a text entry field, a virtual keyboard pops up so you can type.
There can be a little delay in what you’re doing on the mobile and what’s happening on the computer, depending partly on the speed of both Internet connections, so it’s not the same as being there, but if you just want to troubleshoot something urgently, or if you need to get some important work finished, TeamViewer can be a lifesaver.
There are many more remote connection apps that let you control your computer via your phone or tablet, but we picked TeamViewer because it is extremely easy to use, as you can see from the steps above. TeamViewer is also free for personal use, so that’s an added advantage.